KB Technologies Blog

We are the first to understand that nobody really likes reaching out for support. It’s time-consuming, for starters, and there’s something uniquely humbling about having to ask how to use the tools everyone relies on nowadays. However, there is nothing to be ashamed of when turning to help, especially if you can do so as effectively as possible.

Imagine a situation where your employees encounter a technology problem, but they don’t let it derail productivity for the rest of the workday. Normally, this would be the responsibility of your internal IT department, but if you’re fortunate enough to have one, you know they’re overworked and busy enough as is. When you need IT support and can’t turn to internal resources, outsourcing makes sense.

Even slight problems with your IT infrastructure can lead to costly downtime and setbacks you’d rather not have to deal with. Today, many IT-related problems can be addressed before they cause notable differences in your operations. All you need is access to a team of professionals like the folks at a managed service provider… like ours!

Empathy with an audience is at the core of any successful business venture. If you fail to empathize with those you serve, your products and services will not meet their needs, further jeopardizing your organization's future. As a managed service provider, we strive to understand our clients' needs, and we tend to do so by addressing issues before the client even knows they exist.

Businesses need a way to manage and maintain their technology, and if they don’t have internal IT departments, they might resort to outsourcing their IT outright. However, even businesses with technology professionals can benefit from working with a managed service provider. This approach, called co-managed IT, presents opportunities for considerable benefit.

Today’s cyberattacks are often conducted on a large scale, attacking institutions and organizations that hold a significant amount of sensitive user data. One such type of attack are leveraged against schools, colleges, and universities, many of which do not have the resources available to protect against them. Let’s go over what these types of student records do for hackers and why they are so highly valued.

In any business, IT-related expenses can be the most volatile, making them unpredictable and prone to swelling unexpectedly. As a result, many businesses are in a lose-lose situation: they can lose potential income by not keeping their essential solutions maintained and up-to-date, and they are prone to more frequent, inflated payments to have their issues resolved as they appear. For today’s tip, we’ll be going over how a managed IT service agreement can put a stop to this.

We’ve long accepted that, as an IT provider, there are a lot of stereotypes about what we can do and how we do it. Yet, just because we’ve accepted it, doesn’t mean we aren’t going to do anything about it. That’s why we wanted to use this blog post to clear up a few misconceptions about the nature of IT services.